MARA-ISON Job Vacancies: Value Added Service Application Support - Specialist (Level 1)

[attach=1] MARA-ISON is part of the MARA Group which is a billion dollar enterprise. Its IT Services division has been in Africa for over 14 years. The following jobs currently exist at MARA-ISON Technologies:

Job Title: Value Added Service Application Support - Specialist (Level 1)

QUALIFICATIONS & EXPERIENCE

1-3 Years in providing Onsite / L1 support in Technical Assistance Center/Customer care for System admin, Network admin or equivalent.
Graduate/ BE / MCA or Equivalent

DESIRED PROFILE

•   Telecom & Networking fundamentals, Unix Administration, Initial trouble shooting skills for applications/Interfaces /DBs , Vendor co-ordination skills.
•    Listens to others and asks appropriate questions to understand issues , Monitoring & Reporting , Carry out routine Ops activities & checklists.
•   Basic understanding of network related commands to enable verification of connectivity (such as ping, trace route, net stat).
•   Understand process tables and how to stop and start processes.
•   Awareness of VAS Services , Call flows , GSM , SS7 , clustering fundamentals , Understanding of disk systems (such as Mirroring and RAID).
•   Liaise directly with customers on service requests or problems, ensure understanding of business impact associated with problems and keeps the customer informed as part of the resolution process.
•    Retain ownership of customer issues until resolved, escalated or accepted by another individual, Actively participates in team discussions and activities.
•   Display an enthusiasm and willingness to learn.
•   Work together with other with local technical groups in order to resolve customer issues effectively.
•   Excellent communication skills - Written & Oral.

METHOD OF APPLICATION

Application is submitted online. If you are interested in and qualified for this position, please use the link below to submit your application:

Mara-Ison Technologies Job Portal.

Deadline: Not Stated.