Topic: Customer Relations Officer Job at Peugeot Automobile Nigeria Limited  (Read 140 times)

jobnavy

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Job Title: Customer Relations Officer

Location: Kaduna, Nigeria

Employer: Peugeot Automobile Nigeria Limited

Roles:

•   Effective management of the interface between suppliers, the network, customers and the commercial organization

•   Management of help desk

•   Development and implementation of  annual network and customer relationship plan to enhance market performance

•   Track  and report new product trends

•   Monitoring of sales and service performance of the network and evaluation of feedbacks for support actions

•   Update of market information database

•   Provide  customer service support for the company and  determine  customer satisfaction index

•    Ensure Customer Satisfaction

Desired Skills and Experience:

Required Skills, Knowledge and Characteristics:

•   Knowledge of organizational strategies, tools and techniques for understanding the needs of customers

•   High level of product and customer knowledge

•   Cross selling competency

•   Excellent computer skills, including Word and Excel in a Microsoft Windows environment

•   Must not be more than 35 years

Qualifications and Experience:

•   Bachelor’s Degree or its equivalent preferably in the social sciences

•   Experience in marketing and information management

•   3-5 years’ experience in related activities

Location: KADUNA

REPORTING LEVEL: This position reports to the Customer Relations Manager

How to Apply:

Interested candidates should apply online or send in their application and detailed CV and copies of their certificates to recruitment@peugeotnigeria.com

Closing Date: 7th February 2014

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